Zoom Workshop: Best Practices in Customer Service
**Events may have been canceled or postponed. Please contact the venue to confirm the event.
Date & Time
Wed, Jun 02 8:30 AM - 4:30 PM
Address (map)
Zoom
Best Practices in Customer Service
SBCC School of Extended Learning, Career Skills Institute
Advance your career and grow your leadership skills with SBCC Career Skills Institute’s free Professional Development Courses. Best Practices in Customer Service will teach you to apply practical strategies to retain a valuable customer base, diffuse difficult situations and earn repeat business. Topics include the anatomy of a complaint, regulating verbal and nonverbal responses, active listening skills, creative problem solving, customer perceptions and expectations, adapting to different conflict styles, and steps to defuse angry customers.
More upcoming one day, free courses to build leadership, management and communication skills to advance your career:
Motivating Yourself and Others: June 3
Assertive Communication: June 8
Change is the new Constant: June 9
Leadership Skills: June 10
Business Writing in a Technological World: June 15
Best Practices in Customer Service takes place on Wednesday, June 2. This class will be held 8:30 AM – 4:30 PM.
Course number: PROW NC050 (CRN 21707)
Date: Wednesday, June 2
Time: 8:30 AM – 4:30 PM
Location: Online live video using Zoom
Class cost: Free
Instructor: Dr. Eric Zackrison
Contact: Register online at https://sbcc.edu/extendedlearning/application.php.
For assistance with registration, call (805) 683-8282.
About SBCC School of Extended Learning
The School of Extended Learning responds to the diverse learning needs of the adult population in the Santa Barbara community by advancing career and life skills, and building bridges to credit.
SBCC Career Skills Institute is part of the programs offered through the School of Extended Learning. The innovative program is endorsed by LinkedIn® and serves job seekers, employers and employees with a tuition–free, noncredit certificate program to provide career training for employees and job seekers. Participants can earn certificates and digital badges demonstrating knowledge and skills in over 60 areas of business, design, technology, and career education. For more information, visit www.sbcc.edu/ExtendedLearning.