In 2003, after years of bouncing from one primary-care doctor I didn’t like to another, good fortune led me to the offices of Naomi Parry, an earthy, fifty-something internist with a maternal streak. She earned my loyalty in a snap. As a fellow working mother, it felt safe to kvetch about life as well as health, and she didn’t judge my penchant for alternative medicine. What a find.
I loved having my own doctor, someone who knew me and whom I could call in the spring when early blooms turned my eyes into a waterworks show, or when a sore throat lingered. Sadly, before the year was out, Parry announced she was closing her practice. The hours it demanded had become inordinate, she said, and she needed to spend more time with her family.
Darn.
A year passed before I began my search for a replacement. A friend recommended Anna Hays, also in solo-practice. She didn’t take insurance, but if I paid with plastic, her office would bill my insurance and I would get a percentage of the fee reimbursed. At the time, it was doable. Hays was another winner; everything I could want in a doctor: sharp, funny, irreverent, personable, and she spent an hour with me once a year for a physical. Then, in May 2008, when I was in for an ear infection, she said she too was closing her practice. She’d been offered a lucrative position caring for inmates at a California State Prison, where healthcare has been so inadequate, the entire system was put under the supervision of the court. Handing me a short list of Santa Barbara internists she recommended, we said goodbye.
Shucks.
Was losing the two best physicians I’ve ever had in four years just bad luck, or is there something unhealthy about Santa Barbara’s healthcare system? A few phone calls provided the answer. Santa Barbara internists and family practice physicians in solo-practice (as opposed to doctors on staff at Sansum or the Neighborhood Clinics) are closing their doors left and right these days. And if they’re not, they’re either thinking about it or transitioning to the “concierge” system — a lucrative form of practice in which patients pay in the neighborhood of $1,800 a year, on top of the usual co-pays and deductibles, to have nearly immediate access to their doctor. A cool deal if you’ve got the dough.
Paul Wellman
Stephan Lenchner, a family practitioner, is still in the trenches, accepting Medicare and the range of managed-care plans, including HMOs. But in January, when rent in his Patterson Avenue office building increased 31.4 percent, he had to take a side job.
Going, Going, Gone?
Whether practicing in Santa Barbara or Des Moines, frontline, general practice doctors are under enormous pressure today. Because they’re paid the least of all physicians, they have to see more patients in a day and work longer hours to make their businesses fly. Only 2 percent of graduating medical students are choosing to become primary-care doctors, according to recent surveys. The trend is alarming the medical community and politicians because these are the doctors who catch illnesses when cures are simple and cheap. The healthcare overhaul bill recently passed by three committees in the House of Representatives provides some scholarship and loan repayment programs to beef up the nation’s supply of doctors, nurses, and physician assistants. Senator Max Baucus (D-MT), chair of the Senate Finance Committee (which still is trying to hammer out a bipartisan healthcare reform bill) is reported to be very aware and concerned about the issue as well.
Good healthcare starts with every person having a comfortable, open, long-term relationship with their primary-care doc. Ideally, throughout time, the doctor’s knowledge and understanding of an individual allows her or him to pinpoint problems when they’re a mere blip on the radar screen and to steer the patient toward a healthier lifestyle. But in an illogical, quintessentially American twist, the primary doc’s role is undermined because they’re paid less than the specialists who perform the technological feats necessary to fix things after they’ve become life threatening.
The problem is worse for Santa Barbara’s primary-care doctors because Medicare’s formula for calculating physician pay is based on the economies of lonesome, rural Central Valley counties like Yolo. Combine the extremely high cost of doing business in Santa Barbara, this lopsided Medicare pay rate with the fact that private insurers base their physician pay schedule largely on what Medicare is offering, and you get the slow but steady exodus of good doctors from our area.
A June 2009 study by the California HealthCare Foundation reported that Santa Barbara County has 58 primary-care doctors per 100,000 people, with 60 per 100,000 considered adequate. It also found the county has 125 specialists per 100,000 people. Similarly, a study commissioned by Cottage Health System found that by 2011, this county will have 20 fewer general practice doctors than it needs.
Why should we care, especially if we’re healthy and don’t use the services of a doctor much? Because communities with a good supply of primary-care doctors are healthier. They have lower mortality rates overall, lower mortality rates for heart disease and cancer, fewer hospitalizations, fewer ER visits, and use less healthcare dollars.
The average solo-practitioner here nets about that of a veteran teacher or a high-ranking cop — minus the retirement and health benefits.
Across America, primary-care doctors in multispecialty clinics like Sansum gross around $174,000 annually, according to the Medical Group Management Association. (Sansum wouldn’t reveal the average salary of its primary-care docs, but given the Medicare payment method, it’s definitely less.) In defense of physicians’ salaries, Sansum CEO Kurt Ransohoff said people should remember that doctors generally don’t receive a paycheck until eight or 10 years after graduating college, and that they have significant debt burden. “And there’s a lot of responsibility,” he said.
The average solo-practitioner here nets about that of a veteran teacher or a high-ranking cop — minus the retirement and health benefits. What’s wrong with that? Nothing, if you’re a regular person putting in a regular 40-hour week. But consider the eight to 10 years doctors spend getting educated, the six-figure medical debt they’re paying off, the nights and weekends they have to be on-call, and the cost of raising kids here, and the appeal of such a salary shrinks.
The Santa Barbara doctors I interviewed who closed their practices told stories of exhaustion and feeling helpless as income slipped and hours and overhead piled up. Most of them considered becoming concierge, but couldn’t reconcile the exclusivity of it. Anne White, a soft-spoken, redheaded osteopath with two children, opened her solo-practice in 2007 after being at Sansum Clinic for six years. The first sign of trouble came from Medicare. Consistently four or more months behind in payments, it was six months before she saw her first reimbursement check from the program. Then, because private insurers reimburse low and slow as well, she required her patients to pay for their care upfront, then billed their insurance as a courtesy. But some patients didn’t know or understand their insurance policies, and were disappointed or upset when they discovered their visit wasn’t covered.
Another obstacle was overhead: rent, malpractice insurance, utilities, taxes, fees, equipment; the list was infinite, White said. “[Having] someone to do payroll for one employee was costing me more than $100 a month,” she said. “It was awful. I couldn’t believe it.”
White’s husband was recovering from surgery for part of the first year of her practice, so the family had to rely on her income. She took a job as a hospitalist at Goleta Valley Cottage Hospital and Cottage Hospital to supplement. (A hospitalist is a primary-care doctor who replaces a patient’s primary-care doctor once he or she is admitted to the hospital, because many internists and family practice physicians are too bogged down with back-to-back office visits to straddle both environments.) But it meant she was often working through the night. Just when her husband recovered, the recession hit Santa Barbara, drying up trade jobs. Bringing home an average of $2,000 a month, or $24,000 a year before taxes, just wasn’t keeping the family afloat. In November 2008, she had to acknowledge it wasn’t working. “I still had no income and realized that if I stayed in business, I was going to be broke and lose my house,” she said tearfully.
“If you’re seeing a patient every 10 minutes, at the end of the day, are you going to remember which antibiotic you chose, let alone whether it was contraindicated with the other meds on their list?”
One Santa Barbara doctor explained that if a primary-care doctor accepted private insurance, no matter the plan, the profit margin was pretty much set. The only way to increase revenue was to work more — see more patients. But this doctor, who didn’t want to give her name, drew the line at 22 to 23 per day. “I would not go to seeing a patient every 10 minutes,” she said. “If you’re seeing a patient every 10 minutes, at the end of the day, are you going to remember which antibiotic you chose, let alone whether it was contraindicated with the other meds on their list?”
So she began to cut corners. She became her own bookkeeper, hired a physician assistant (PA). She bought a bone-density scanner, started a medically supervised weight-loss program. None of it helped. The only salary she could cut was her own, she said, and that she stubbornly refused to do. “I spent 10 years getting an education. Ten years where I wasn’t making anything,” she said. “You have a certain expectation for what your education will get you.” She paid herself $140,000 a year, gross — about $88,000 net — but, ultimately, she had to take bank loans to do it. Then, last summer, looking at the debt she’d accumulated, she threw up her hands and moved out of state.
Another Santa Barbara internist who also wanted to stay anonymous, said in 20 years of solo-practice here, his income has always hovered around $43,000 net. From that, he must buy his own health insurance and save for retirement. This doctor closed his office practice several years ago but continues to see patients in a variety of other settings.
Joe York earned more than most solo-practice internists here — about $90,000 a year — but his patients consisted of folks with advanced and complicated illnesses like diabetes and heart disease, which kept him working 80 hours a week: 12-18 hours a day, five days a week and to the hospital on weekends, he said. A sizable percentage of his time was taken up by paperwork, though, getting treatments authorized, then reauthorized again and again. In 2003, he too gave up trying to make it work and accepted a job as a hospitalist at Marion Medical Center in Santa Maria. After doing so, he said he couldn’t give his practice away. “I think healthcare in this country is a real issue and a nightmare, actually. And I don’t think it’s going to get better no matter what we do.”
Other primary-care doctors who’ve closed their practices recently include Mary Ferris (who is now medical director at UCSB’s student health services), Tom Kennedy, and Anya Consiglio.
Paul Wellman
As an example of the inefficiencies of private insurance companies, Lenchner displayed a six-cent reimbursement check from Anthem Blue Cross — one-seventh the cost of a first-class stamp.
What Can Be Done?
Cottage has convened a committee to take a serious look at the primary-care doctor shortage, among other healthcare issues. Tom Allyn, a Santa Barbara internist and nephrologist, is the head of this Physician Hospital Alignment Workgroup. It’s exploring solutions as well as considering the possibility of Cottage merging with the financially struggling Sansum clinic. It consists of the doctors in leadership positions at the three hospitals and Cottage CEO Ron Werft. They’ve been meeting for more than a year.
Allyn emphasized that Santa Barbara isn’t unique in its growing shortage of primary-care doctors. He said that impending retirements would contribute to the problem. “We have a significant number of primary-care doctors who are certainly older than 50, and there are a bunch over 60.”
“Linking private practitioner records to the hospital would help the practitioners and improve care,” Werft said.
Some hospitals have resorted to hiring a supply of primary-care docs to put on staff. But that’s illegal in California. One idea that could work, according to Werft, is if the hospital formed a Management Support Organization, or MSO. It would provide support services to solo practitioners through economies of scale; things like malpractice insurance pools, staff support, electronic records support. All of that would take a bite out of their overhead burden. “Linking private practitioner records to the hospital would help the practitioners and improve care,” Werft said.
Another option would be to create a medical foundation like the famous Cleveland Clinic and Mayo Clinic. But the independent physicians who don’t choose to join a large staff of a big clinic fear they’d again be at a disadvantage.
Though recruiting is getting tougher, Sansum has no openings on its staff for primary-care doctors right now, and that’s a good thing for all of us. Still, not everyone wants to get their care in a large-clinic setting; some Sansum patients have found it hard to get in to see their own physician when they’re sick.
Will Santa Barbara residents soon have to choose between joining a concierge practice or going to Sansum for their primary care? Or will advanced practice nurse practitioners and physician assistants become the new gatekeepers, referring us to an MD only when they think our condition warrants someone with more education and training? Perhaps the answers will be found in the legislation being molded and shaped in the halls of the U.S. Capitol, or in television and talk radio rantings?
In the meantime, honor must be paid to the primary-care doctors who still are in the trenches, fighting the good fight, physicians like Melony Parent, James Kwako, and Stephan Lenchner. Lenchner is a family practice physician in Goleta who still heroically accepts all varieties of managed care, even HMOs. “The way I run my practice, if I need to spend more time with a patient, I can,” he said. “I don’t have anyone saying, ‘Did you see your 33 patients today?’”
However, things got even more difficult for him this spring when rent in his office building adjacent to Goleta Valley Cottage Hospital — a building owned by Cottage Health System — went up 31.4 percent. Lenchner had no choice but to take a side job — the specifics of which he will not reveal. “People see an MD at the end of your name and they think you’ve got it made,” Lenchner said. “But I have a friend who’s a teacher in L.A. who makes more than me.”
Melony Parent’s Goleta-based practice has morphed four times in 10 years, each time taking fewer and fewer kinds of private insurance plans. “I can’t make the PPO pay me more. I can’t make Medicare pay me more. All doctors can control is the volume,” said Parent, a single mom. Now, except for Medicare and Cottage Health System’s employee insurance plan, Parent is fee-for-service, pay as you go. “I’m like a hairdresser,” she said. “If she charges $100, you have to give her $100 before you leave the building.” But people aren’t getting their hair cut as much lately. Parent said more and more of her patients are coming in and announcing it’s the last time they can see her. They’re going to go to urgent care instead.
As for me, I need to find a new primary-care doctor. But, naturally, I’m worried that as soon as I get comfortable with him or her, they’ll announce a move to Georgia, where reimbursement is higher. Last May, I actually called Mara Sweeney, one of the internists Hays had recommended. Her receptionist told me the first appointment available for a new patient was at the end of August.
Double-clicking on any word or phrase in this story will open a reference window with definitions and links to other reference material.

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The problem of inadequate medicare reimbursement is just one more way Capps has failed us--by not fighting for more medicare dollars in this area. She's a nurse who should understand the system better! This is a very good article which points out the dangers of government healthcare (ie, waiting months and months for inadequate medicare reimbursements,) The REFORM we need is insurance sold across state lines plus HSAs. That way, a patient can pay for doctor vistis,either because they have a competitive plan, or their HSA saves them enogh money that they can pay for "maintenance visits."
It's appalling that doctors, who go to school for long years and rack up huge debts are so poorly "reimbursed." No wonder there's a shortage of medical students choosing to go into primary care. This is government's dirty secret and everytime you hear Medicare is working fine yell arrggghhhhh! It's driving THESE good doctors out of busines and out of our town.
THESE are the issues we should be discussing vis a vis health care "reform." A government option that will work as poorly as medicare (does not.) Most doctors I interview say reform is needed. But not a public option (ahem) and not these current reform bills.
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maximum (anonymous profile)
August 27, 2009 at 1:24 a.m. (Suggest removal)
Private practice docs are not the only ones having trouble making it. At Sansum, primary care physicians are expected to serve something like 3000 patients and they are getting burned out from the heavy case load and the bureaucratic insurance paperwork load that goes with it. Then they leave and hope to make it in private practice, where they can actually get to know their patients. It's discouraging to learn that the success rate is so low.
My employer provides HMO-type insurance that requires me to stay in-network, i.e. Sansum, and every time I find a doctor I like, they leave after a couple of years. Two of these were Anna Hayes and Anne White, mentioned in this article. Now Eric Trautwein, the best doc I've ever had, is also about to leave Sansum for private practice. Most of his clients who can't go out of network will have little choice of new physicians, other than his replacement, since few Sansum docs are accepting new patients.
At least I'm one of the lucky ones who has insurance, but the present medical system controlled by for-profit insurance companies is not meeting our needs.
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JanT (anonymous profile)
August 27, 2009 at 6:40 a.m. (Suggest removal)
This article shows the problem of healthcare being more of a symptom, than a disease.
The underlying issues seem to mired in the same muck that drags down most of the middle-to-lower classes--the increasing cost of living, without regard to its effect on the "poverty line". Basically, as all of life's incidental costs increase, the amount of "disposable income" decreases, and it eventually eats enough that "required (non-disposable) income" is not enough.
Things like increased (malpractice) insurance cost and rent at the top end, and things like the increasing cost of fuel in our country at the bottom, are taking more and more of the US paycheck than they should. Insurance has gone from a good idea to basically a scam industry, rent increases at the whim of the person who was lucky enough to be able to own the property, and fuel costs are an example of a domino-like chain of increasing costs.
The overall point is, that GP doctors, being lower-paid than specialists, fall into the middle-class, and every day that the cost of living increases, they slip down closer to a lower economic class. Even the higher paid are not immune to this effect, but they currently have enough monetary reserve to ignore it for now. There are, however, more people each day, who have managed to increase that economic gap (the *mega*-rich), so that they are *virtually* immune--having enough that they would not be able to out-spend themselves within their lifetime, barring a "fatal" turn of bad luck, or bad choices.
To bring it back to the doctor/heathcare argument, if it were possible for cashflow to be naturally managed, then these doctors could afford to live and work without the ridiculous pressures of having to "make the bottom line", and the practice of medicine would work better for all of us.
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equus_posteriori (anonymous profile)
August 27, 2009 at 7:04 a.m. (Suggest removal)
The problem of declining wages and salaries is universal across the US, and it is especially devastating when our best educated and highest skilled people are reimbursed so poorly. But we have made a conscious decision to join the third world in the interests of "diversity" and the Green Church, and now we must accept third-world wages as a consequence.
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revisionist (anonymous profile)
August 27, 2009 at 10:18 a.m. (Suggest removal)
Thanks for writing a very informative article Isabelle. I have fond memories of the excellent GP's who took care of me when I was a kid growing up here in town - Dr. John Cooper and his partner Dr. Holderman, and later on, Dr. Jerome Kay. In those days, I recall appointments could be had easily and the waiting room wasn't chock full of patients in a cattle queue.
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EastBeach (anonymous profile)
August 27, 2009 at 12:48 p.m. (Suggest removal)
Well-said Isabelle Walker! Finally a journalist who understands what primary care physicians are facing and how this affects the people of Santa Barbara and the nation.
Health insurance at its inception around WWII was meant to cover a catastrophic, potentially bankrupting illness or injury. We paid a little for it each year and hoped that we'd never have to use it. We don't expect homeowner's insurance to pay for a bathroom redo or paint for the house and car insurance doesn't pay for oil changes or new tires. It's there for a major event. We pay out-of-pocket for predictable maintenance expenses for everything else in our lives.
Health care insurance has become the equivalent of prepaid health car, and this is an inefficient way to pay for predictable health maintenance costs. During WWII when salaries were frozen, companies rewarded their workers by having health insurance cover more and more small, predictable, health care expenses. People have become accustomed to the best care that other people's money can buy. Many expect employers to pay for health insurance and we're all out of touch with how much it costs to run a medical practice, obtain medications or tests.
Health care is goods and services delivered by highly trained and experienced physicians. No one has a right to the goods and services of others without some sort of payment to the person providing this valuable service. Yet physicians are told by insurance companies how much they can be “reimbursed” for their services. Payment hasn't kept up with inflation and we work more and make less than we did twenty years ago in this system. No one wants to go into primary care anymore. The doctor shortage is real. Health insurance for all is great as long as there is someone to provide the health care for those who are insured. .
The solution is consumer-driven, patient centered care. Health care has been conflated with health insurance when they are not the same. Health care will thrive and patients will be satisfied when they can choose their physicians, make decisions together with the help of their personal doctors and fees are transparent to the consumer.
Get an HSA (Health Savings Account), which is tax advantaged and yours to keep towards retirement savings or use for healthcare. Get a high deductible plan so that you are covered for something major. Pay transparent reasonable fees at the time of service for predictable health care needs, (Pap smears, cholesterol and diabetes screening, colds and flu). Ask for medications from Ralph's $4 for 30-day supply medications. Get the personalized care and service you deserve from a doctor, but be willing to compensate the doctor fairly for his/her time, knowledge and expertise.
Questions? Comments? Please call me, Beverly D. Brott, MD (Board Certified Internist, general care, womens' health)
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BeverlyBrottMD (anonymous profile)
August 27, 2009 at 1:04 p.m. (Suggest removal)
"The problem of inadequate medicare reimbursement is just one more way Capps has failed us--by not fighting for more medicare dollars in this area ..."
---- maximum
That is a completely false statement. Capps has indeed been fighting to get the medicare payments we deserve in this area. In fact, she co-authored a bill to fix this problem in June:
http://www.house.gov/list/speech/ca23_ca...
And this was reported by the Indy as well:
http://www.independent.com/news/2009/jun...
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EastBeach (anonymous profile)
August 27, 2009 at 1:05 p.m. (Suggest removal)
It is sad that a primary care physician, the gatekeeper to access any and all aspects into the healthcare system, is not only dying but new enrollment is also stifled. The reimbursement model has put the physician into a non-recoverable situation on their own.
SOLUTION, see if the concierge model is right for you. Your reimbursement model patients are seen by an NP or a PA and you select 300-500 concierge patients, on an average which is typically 10-20% of your patient panel, and enjoy quality patient care, better hours and additional incremental income into the practice of $350,000 to $ 590,000. After all isn't haveing a quality healthcare option worth giving up a Starbucks a day?
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arneyb210 (anonymous profile)
August 27, 2009 at 1:08 p.m. (Suggest removal)
The concierge model is not the solution to affordable, available health care for all. It may be a good fit for some but we need a viable way to have affordable, personalized care for everyone.
I'd rather pay $60 for an office visit if I need to be seen then pay $1,500 per year to be in a practice plus then pay for services as I need them.
Medical care is between the patient and the doctor. Get the third party insurance intrusion out of that relationship and health care will be more affordable. Doctors won't have to spend on having billing personnel and worry about accounts receivable and tracking all of those details. It's win-win for the doctors and the patients.
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BeverlyBrottMD (anonymous profile)
August 27, 2009 at 1:29 p.m. (Suggest removal)
"Get an HSA (Health Savings Account), which is tax advantaged and yours to keep towards retirement savings or use for healthcare. Get a high deductible plan so that you are covered for something major ..."
---- BeverlyBrottMD
My employer in Goleta started offering an HSA combined with a high-deductible plan two years ago (a corporate contribution is made into the HSA annually). In addition, we have the typical PPO choices at varying deductible levels.
While HSA's can be beneficial for some people, I would not make a blanket statement as Dr. Brott has. HSA's can be beneficial for younger people or those who have few medical issues. But for those who don't fall in that category, its not necessarily the optimal choice. A casual poll of my co-workers indicated that many of the younger employees favored the HSA while those with young children or older employees favored the PPO.
This begs the question ... if HSA's are of most benefit to healthier people and/or those that make enough money to reap the tax benefits, then why make them a centerpiece of health care? Its an interesting question and those issues have been raised here:
http://en.wikipedia.org/wiki/Health_savi...
Interestingly, some of my co-workers were intererested in using their HSA's as a tax shelter because health expenditures out of the HSA were (at that time) not monitored carefully. Not sure if that's the case anymore.
The Mayo Clinic has a list of pro's and con's to consider:
http://www.mayoclinic.com/health/health-...
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EastBeach (anonymous profile)
August 27, 2009 at 1:52 p.m. (Suggest removal)
As long as one is not enrolled in Medicare, an individual can put $3,000 per year into an HSA. After age 55, an additional $1,000 per year can be contributed. It is yours forever; it's not "use it or lose it" like some medical savings accounts used to be. The amount one can contribute goes up each year.
This money can be used for most medical and dental expenses including acupuncture, massage, fitness consultations, over-the-counter medications, eyeglasses, contacts, dental cleanings, Lasik surgery and long term care expenses and insurance and much more. You've got a check book or a debit card and the HSA accounts earn interest.
The consumer has total control about whether to spend the money or save it. It is of benefit to everyone, not just young healthy people. It should be made available to Medicare people too. They have out-of-pocket expenses.
Would you rather pay $500 a month for an insurance policy with a $250 deductible and no HSA or would you rather pay $150 a month for a high deductible health plan and a $3500 deductible? With the latter, you're covered for a serious illness and you've got $350 per month to put into your HSA...tax free. It's yours. If you need to use it you've got it and if you don't use it it keeps adding up like a 401K.
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BeverlyBrottMD (anonymous profile)
August 27, 2009 at 2:34 p.m. (Suggest removal)
Here's how a high deductible health plan coupled with an HSA helps someone with chronic medical conditions:
Under a traditional health plan s/he pays $500 per month, has a $250 deductible, has a $20 co-pay per doctor's office visit and pays %20 of prescription medications cost. Let's say s/he has rheumatoid arthritis and is getting expensive immune modulating medication therapy every month.
So after $250 out-of-pocket to meet the deductible s/he pays a monthly co-pay of $20 for each office visit ($240 per year) and pays 20% of the expensive medication each month. These medications can cost thousands but for this example we'll say $2,000. Twenty % of $2,000 times twelve months is $4,800.
Insurance premium of $500/month is $6,000 per year
Deductible is $250 per year
Co-pays are $240/year
20% of medication fees is $4,800 per year.
Not counting the premium this person is paying $5,290 out-of-pocket per year.
With a high deductible health plan that has lower premiums and a deductible of $3,500 and an HSA, his /her maximum out of pocket (not including premium) is $3,500. Once that's met there is no charge to the patient for medications or doctor's visits or health care expenses.
The HSA is the better deal.
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BeverlyBrottMD (anonymous profile)
August 27, 2009 at 2:52 p.m. (Suggest removal)
East Beach, you must not be in the real world here... I can assure you local docs do NOT feel it's just to be reimbursed less than are other docs in other areas... I realize you don't have much to talk about but try finding something more than Capps' defenses. The woman is failing us. Period.
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maximum (anonymous profile)
August 27, 2009 at 3:37 p.m. (Suggest removal)
Any sane person reviewing the above comments should see how ridiculous and un-workable are our current methods for financing healthcare! I've used HSAs over the past 5 years and they've just added yet another layer of denials, paperwork, delayed payments and extra costs to a third-party administrator.
The truth is that most Americans, including doctors & nurses, want a nationalized healthcare system like Canada & Great Britain. Reform is blocked by the special interests and profit-making corporations that benefit from our misery. Thank you to this excellent journalist for a fair and balanced article about the consequences that have resulted in Santa Barbara.
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LoveSB (anonymous profile)
August 28, 2009 at 11:33 a.m. (Suggest removal)
If Primary Care Goes the Way of the Dodo, We’re All in a Lot of Doodoo.
Thank you for an interesting and important article. If we want a healthy healthcare system (one that provides high quality and cost effective health care), we need a healthy primary care system. If we don’t improve the reimbursement to primary care, medical students will continue avoiding it in droves. Only 2% planning to go into primary care… it should be at least 30-40%.
More info here: http://www.psychologytoday.com/blog/stre...
(As for concierge care being the solution… it might be good for people that can afford it. However, if we have trouble figuring out solutions to universal health care and the primary care shortage now, just imagine the problem if every primary care doctor became a concierge doctor… each physician dropping 2/3 of his or her patients).
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sbdoc (anonymous profile)
August 28, 2009 at 12:14 p.m. (Suggest removal)
sbdoc gets it. When you go to school for YEARS (far longer than most people will ever have the discipline to) you DESERVE compensation. When you literally work in an arena of life and death, you DESERVE compensation.
There's a running theme in these comments, Beverly/Arnie/sbdoc - and it doesn't read to me like "for national healthcare." Docs already know that Medicare isn't working. Heaven forbid national "heatlh care."
Heaven help us if America doesn't wake up. Prayers may be all you get.
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maximum (anonymous profile)
August 28, 2009 at 6:33 p.m. (Suggest removal)
Excellent article. I am a Family Physician in Santa Barbara borrowing each month to make ends meet. Presently I can no longer obtain any further credit. I borrow because I do not get paid when services are rendered.
Payment is being delayed by all payers. The Federal Gov, Medicare, and all private insurances play their games to delay or deny payment. There are frequent denial due to the complexity of the billing system. Multiple physician IDs such as license, NPI, DEA, Tax ID...Multiple codes must be in place and correctly aligned, ( CPT, ICD, modifiers...). Our politicians need to address these complexities and simplify the process. What I foresee is the end of the Family Physician. Our health care will be serviced by none physician practitioner with a specialty referral network within a large complex clinic environment.
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jjb (anonymous profile)
August 28, 2009 at 7:11 p.m. (Suggest removal)
Everyone is missing the bigger picture. Doctors are being forced out of business because lots of people are losing their jobs and health insurance, and the insurers are trying to keep their profits up by delaying payments. Unless we address the underlying issue of a Depression-level economy, the health care system will collapse. Here's a good summary of how close we are to a 1930s catastrophe
"Is Unemployment the Worst Since the Great Depression?"
http://news.yahoo.com/s/usnews/20090827/...
The first step to fixing things is to stop voting for politicians who kill jobs. Don't automatically vote for Lois Capp's daughter when the Progressive machine tries to install her in the House. Don't just vote for something because they have a "D" beside their name, or because they mouth platitudes about the environment. Think about how California's regulatory and tax environment is eliminating our manufacturing base.
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revisionist (anonymous profile)
August 28, 2009 at 7:57 p.m. (Suggest removal)
A very nice, balanced overview of the current situation by
Ms Walker. As a longtime SB community primary care doc, I have been observing this situation ferment and worsen in recent years. The author touches on Cottage Health System's perspective. CHS seems to think we have a primary care physician shortage. Perhaps they do at Sansum Clinic, but I do not believe that to be the case in the community. Most of my colleagues in family practice, pediatrics or internal medicine can accomodate new patients in a very timely manner. The problem is more about lower reimbursements and increasing costs of being in practice. Rent, medical and office supplies, payroll, utilities, insurance and other service costs (eg, billing service, answering service, bank fees, etc) continue to go up while insurance companies are reimbursing less and sending out payments more slowly. Not a good equation for the business side of a medical practice. Sure, concierge practice is a potential solution for some, but many of us who chose fp, im or peds are not comfortable with excluding patients from our practices because they cannot pay the annual fee.
I have friends/colleagues in primary care practices in other communites. Their local health care systems seem to be far more proactive,tuned in to the situation, and willing to offer assistance (within the legal parameters) than my perception of Cottage Health System. My impression is Cottage seems to have been more preoccupied with what one colleague has referred to as "empire building". In review, over recent years CHS has purchased GVCH; Santa Ynez Valley Hospital; St Francis Medical Center; The Rehabilition Institue; and most recently taken over PDL laboratory. As stated in the article they have been working on merging with Sansum Medical Clinic as well. They have also been preoccupied with their building projects at the hospital campuses. But during this time I feel ,they have neglected the community based primary care providers. And this perception is reinforced by CHS's recent large rent increase at their two medical office buildings near GVCH. Many of the tenents in those buildings are in the primary care specialties. Yes, they have had a couple of recent meetings of the Physician Hospital Allignment Workgroup, headed by Dr Allyn (for whom I have great professional respect.). But my impression there is it is more about a relationship with Sansum, rather than the community based pcp's.
Another aspect of this problem is the effect on the other specialties. As community family docs disappear, so do their referrals to the other specialists and subspecialists. So ultimately this problem also becomes a problem for them as well.
I do not know what the ultimate solution is. I am hopeful but do not expect CHS to become more active in a solution. Even though I do not subscibe to a primary care physician shortage in SB now, if things do not change we are clearly headed in that direction.
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NORDLAND (anonymous profile)
August 29, 2009 at 1:13 a.m. (Suggest removal)
One step in the right direction would be a single-payer healthcare financing plan. This will not immediately resolve the shortage of primary-care providers, but it has the following advantages:
1) malpractice premiums would be a fraction of what they are currently, as healthcare costs for the victim would no longer be part of the award
2) billing would be standardized and very efficient. Currently it is estimated to take 70% of a paper pusher for each practicing doctor, for most primary-care physicians this means them and that time wasted dealing with our fragmented and reluctant to pay private/public system is healthcare not delivered (through no fault of their own).
To the degree that we can lessen the financial burden for our primary care physicians we will see an increase in their numbers. Having durable relationships with these providers without financial barriers is key to a healthier population, and only achievable with a single-payer (or single-payer like) plan.
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tegrat (anonymous profile)
August 31, 2009 at 11:26 a.m. (Suggest removal)
tegrat: excuse me? How would your fantasy work? As "efficiently" as Medicare? (see doctors posts above--get the POINT of the article...)
Sigh...
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maximum (anonymous profile)
August 31, 2009 at 2:41 p.m. (Suggest removal)
Tegrat does make some good points about advantages of single payer healthplans. And maximum, I don't know where you get your information from, but Medicare has been way more efficient a program than some of the private insurance carriers! In fact, we are looking into eliminating some private carriers from our roster in favor of Medicare. No, Medicare is not perfect--but it is way ahead of some plans that give us the Blues....
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NORDLAND (anonymous profile)
August 31, 2009 at 3:49 p.m. (Suggest removal)
http://www.dailyfinance.com/2009/08/25/t...
Medicare is not sustainable and due to go bankrupt soon. Right now, 4 people in the workforce are what is sustaining the cost of each Medicare beneficiary.
The Baby Boomers are about to hit 65 and retire. Then there will be two or less people in the workforce per each beneficiary. Boomers will be demanding, entitled people for the most part.
Medicare will not survivie. It's already one of the lowest payors in the country and many physicians have opted out of the program. For those that remain in it, we are subject to raids (audits) where our charting and billing is scrutinized and we stand the risk of being asked to repay thousands that were supposedly overpaid to physcians, and paying fines. What sane doctor would continue to want to participate in Medicare?
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BeverlyBrottMD (anonymous profile)
September 1, 2009 at 2:08 p.m. (Suggest removal)
Thank you, Independent, for a terrific forum for discussion of an excellent article!
Let's not forget that many people do NOT have a job and, therefore, do not have access to job-based HSA nor other employer-based medical coverage. Average folks, jobless or not, cannot afford the concierge model.
Paperwork for a multitude of health plans--both private and government--costs doctors money and time.
Everything started to go downhill in the 1980s when Managed Health Care came between doctors and their patients. More and more third parties, including drug companies, have continued to complicate this relationship.
I'd like to see a brand new system that is based on a doctor/patient relationship rather than one run by corporations. Tax payers (especially those obscenely overpaid corporate managers) need to support a government system that provides services for citizens in need: veterans of our ongoing wars who are returning home with multiple physical and mental injuries, persons who have chronic illnesses such as multiple sclerosis, and those who have lost their jobs.
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CharityBee (anonymous profile)
September 1, 2009 at 2:33 p.m. (Suggest removal)
Another good article on how government UNDER reimbursement affects family medicine doctors (and ultimately US):
http://www.venturacountystar.com/news/20...
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maximum (anonymous profile)
September 1, 2009 at 3:20 p.m. (Suggest removal)
For the physicians in this thread, a few side questions ...
What does it take to become part of a provider network (as in my Blue Cross PPO)? Can any physician join or is membership limited based on some criteria? Once a physician joins a network, are they agreeing to accept a payment schedule set by the PPO organization? If so, do PPO's pay considerably better for services than others (e.g. Medicare)? Do insurance companies ever try to put the squeeze on PPO payments?
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EastBeach (anonymous profile)
September 2, 2009 at 11:13 p.m. (Suggest removal)
"Another good article on how government UNDER reimbursement affects family medicine doctors (and ultimately US) ..."
--- maximum
Nowhere in that article are there *any* references to government reimbursement!
The article is entitled "Local doctors are opting out of insurance-based medicine". It refers to underpayments and dictation of treatment by *insurance* companies - not the government.
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EastBeach (anonymous profile)
September 2, 2009 at 11:32 p.m. (Suggest removal)
It appears that the biggest obstacle we continue to face in the health care reform debate is how to respectfully discuss the issues without necessarily agreeing. It seems that most people agree that the current health care system is broken and unsustainable. It therefore seems reasonable to suggest that the debate should be about the terms of reform. There are, however, several contributors to this site (and others) who seem to consistently struggle with the principles of respectful discourse which, in my opinion, detracts from the debate. It will be difficult to achieve health care reform on the national level if we cannot have a civil discussion in this small community based forum.
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Kingprawn (anonymous profile)
September 3, 2009 at 8:20 a.m. (Suggest removal)
Eastbeach asks:
"Once a physician joins a network, are they agreeing to accept a payment schedule set by the PPO organization?"
Yes, once physicians have signed a contract with an insurance agency and joined a network, physicians will only be paid per the "fee schedule" of the PPO insurance company. And the "reimbursement" comes 3 to 5 months later too. There is no negotiation.
" If so, do PPO's pay considerably better for services than others (e.g. Medicare)?"
No. Insurance companies all seem to use Medicare reimbursement amounts as guidelines.
What other business or service people are "reimbursed" by a third party, months later for services or goods already delivered? If I call the plumber, I pay him the agreed upon price at the time of service. If I need a lawyer, I pay him/her the fees directly.
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BeverlyBrottMD (anonymous profile)
September 4, 2009 at 2:29 p.m. (Suggest removal)
Thanks Dr. Brott. I've heard of "Net 30" terms, but that's usually in units of "days"!
A friend of mine just got out of Cottage after emergency surgery for a broken neck (two places!). The surgeons did a great job and saved his life. I'm told the insurance representative who later visited him was a "green" low-level employee who walked him through a simple Q&A checklist. At the end, she checked the "outpatient" box. This, after his doctors had recommended in-patient rehab at the Rehabilitation Institute.
One can debate whether in or out patient would have been more effective, but the insurance rep seemed to quickly make a decision benefiting the insurance company.
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EastBeach (anonymous profile)
September 4, 2009 at 8:08 p.m. (Suggest removal)
For over two decades we have had whom we believe to be the best primary care M.D. in town. If he left I would seriously consider the route of alternative medicine. His book "Evolution RX " explains the simple common sense of how we can keep fit and stay that way.
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samuel (anonymous profile)
September 5, 2009 at 7:30 a.m. (Suggest removal)
It is sad to see so many primary-care docs cannot make a go of it in Santa Barbara County. But.....
$150,000+ for a self-employed professional isn't starvation; it is on a par with firefighters,nurses with overtime, and other public employees (taking into consideration pensions, medical insurance, and other fringe benefits). One can wonder why a nurse can earn 6 figures with minimal call and overtime (including benefits) after 2 years of community college, but I digress.
Yes, the PCP spent an extra 7 years (4 years med school + 3 years residency) in training, but the residency years do provide a living income ($35000).
As the article indicated, the major problem is that PCP's get so much less than their interventionist colleagues. A radiologist makes 3-4 times that of a poor pediatrician. Yep - a radiologist - who works set hours 8-5 (if that) and never has primary care for a patient, earns $400,000+ with 12 weeks vacation.
With numbers likie that, only the bottom-of-the-heap med students would go into primary care. Basically, PCP (and PCP-like specialties such as Psych or OB/GYN) are non-competitive residency matches. Last year, the toughest residencies to get into were Ortho, Radiology, and Dermatology. Even General Surgery, which used to be a glamorous, competitive spot, is now a "gimme"match.
Vast amounts of medical literature indicate that much of specialist intervention is useless or harmful - spinal fusions for chronic back pain, coronary stents for stable angina, prostate cancer screening, breast cancer screening - yet patients and physicians march ahead. We (as a society) insist on it, because by and large we don't pay for it directly, and we can't stand the thought of waiting and watching. Oh, and the interventionalist gets pay big bucks for it.
One easy example: Medicare pays a cardiologist to put in a stent 20 times what it pays a PCP to put the same patient on medical therapy - with no difference in results for stable angina. The patient often thinks that the cardiologist saved his life. He may have (doubtful), but the medical therapy would have been just as efficacious at a fraction of the price. However, Americans will never accept this, and so we doomed to spiral of increasing costs and zero marginal benefit until we go completely bankrupt.
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BillT (anonymous profile)
September 6, 2009 at 2:21 p.m. (Suggest removal)
A few thoughts from a classmate of Anne White, one of the docs featured in the excellent article by Isabelle Walker, about some issues faced by many physicians, especially those starting out.
BillT mentions that $150,000 for a self-employed professional isn’t starvation (not sure where that amt comes from; salaries noted in the article are <$90K, except the doc who took out a bank loan to pay herself $140K gross). In any case, drs are faced with a lot expenses that other occupations don’t have, including recurring fees for med malpractice (in my case, $6,000/yr; more for other specialties), med licensing, hospital credentialing, DEA certification, continuing med education (all required to practice medicine) and maintenance of board certification, repayment of student loans, and prof society memberships. This does not include any of the expenses involved in running the business, and are in addition to basic living expenses and health ins, income taxes, and (hah!) saving for retirement. Firefighters and most nurses have their profession-related fees, health ins, and some kind of retirement fund covered, and no overhead. BillT is correct in saying it is “only” for the 4 years of med school that there is no salary, and that residency pays a living income. – But only enough to cover basic living expenses, and not to repay the loans, which continue to accrue interest unless they are one of the few with interest subsidies.
To put a face on this, I (like many other non-procedure practicing docs) am in a specialty that pays about the same as primary care, and has had repeated significant cuts in reimbursement over the past few years. So I had 3 more years of training, during which despite a frugal lifestyle, I could afford to make only occasional interest pmts on my student loans, with unpd interest adding to the principal of the loans. I was in training with foreign med graduates from India, Canada, and Europe, among other places, none of whom owe a cent for their medical education – it was free. Upon finishing my training, the cost for repayment of my loans is over $2,000/month. I am driving a 14 year-old car with 150,000 miles on it. Last year, I had to take out a “loan” (special time-limited low interest cash advance from a credit card co.) to pay my income taxes. The income tax deduction for student loans is laughable, with a max deductible amt of $2500 for those with incomes <$65,000. The rest is paid with after-tax $, which makes those loans very expensive, indeed.
Not to belabor the point, but only to put into perspective and real terms the plight of many physicians who are trying to make a living in their chosen profession. My desire to study medicine was to do something interesting and useful with my life, which I am doing. But from a financial standpoint things are very rocky, for myself and many of my colleague-friends, with many of us on the verge of bankruptcy or barely getting by on our own personal ponzi schemes.
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fossil1 (anonymous profile)
September 7, 2009 at 5:28 p.m. (Suggest removal)
I really sympathize with the financial situation of primary-care docs. Let me clarify:
The $150,000 figure is a national average, and some of you will make less. Allowing for professional expenses of malpractice insurance (<10K for a PCP), DEA licence, CME's, that is still $130,000. Allow a student loan of $200,000 amortized over ten years. That still ends up $100,000 a year for a self-employed income.
Yes, after insurance, pension, and what-nots ,you will make less than a nurse or a prison guard, but it is not starvation wages.
Currently, the best of both worlds is to get a job as California prison psychiatrist.
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BillT (anonymous profile)
September 7, 2009 at 8:47 p.m. (Suggest removal)
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